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SchoolPay

Review key facts and features and this provider’s answers to frequently asked questions below.

The following responses are provided for convenience and informational purposes only. Their appearance here does not constitute endorsement or approval by College Board of any of the products, services, or opinions of the Provider and College Board bears no responsibility for their accuracy. The answers have been taken directly from Provider responses and have been edited only for clarity and/or brevity.

SchoolPay is a Participating Provider. Visit the SchoolPay product website for more information.

Facts and Features

Available On: Desktop and mobile devices with an internet connection; all systems and browsers are supported
Payment Types Accepted: Credit cards, e-check, recording of in-person payments
Import Capabilities: SIS integrations
Account Requirements: No account needed, guest checkout available for payments
Customer Service: Email support; live toll-free phone support line available Monday – Friday 7am-8pm ET

Frequently Asked Questions for AP Coordinators

How can student enrollments and payments be reconciled between your system and the AP Registration and Ordering system?

Schools that use SchoolPay today for AP Exam payments typically simply run an item report as the foundation of their reconciliation. The item report shows each payment for each exam.

Do you integrate with my Student Information System (SIS)?

SchoolPay integrates with many SIS today. Fees (including AP Exam Fees) that get generated in the SIS can automatically appear in SchoolPay. When the fee is paid the SIS can also be automatically updated.

What tools do you have to help manage communication and follow up with students and their families? How are students notified to make a payment?

SchoolPay customers will typically notify parents that AP Exam fees are ready to be paid and a link is included in this communication (PDF flyer, email, website, etc.) The link takes the parent to the AP Exam Fee Payment Items in a Guest Checkout mode (no registration required by parent). Parents add the exams they need to pay for to their cart, then checkout.

What customer support do you offer to students and families?

In addition to email support, SchoolPay staffs a toll-free support line Monday – Friday 7 am ET to 8 pm ET.

What customer support and training do you offer to schools and AP coordinators?

AP coordinators will have a custom training video and how-to guides from SchoolPay that guide them through: Account Set-up Building their Payment Items Taking Payment Issuing Refunds Running Reports

Account Set-up
Building their Payment Items
Taking Payment
Issuing Refunds
Running Reports

In our experience these are the core functions that AP coordinators will need to know. In addition to a number of videos and other tools, live support is available Monday – Friday 7 am ET to 8 pm ET.

How and when do schools receive collected exam fees?

Collected exam fees are deposited automatically to the designated school (or district) bank account two days after the payment is made. SchoolPay never holds the fees.

Do you support customized exam fees? Do you support payment/installment plans?

Yes, SchoolPay is quite customizable and will support any fee structure the school or district requests. One-time payments, installment payments, custom fees based on student status, etc. Even zero fee being collected—it’s just a simple registration.

What methods of payment do you accept (e.g., credit card, bank account, etc.)? What types of mobile-friendly payment options do you offer?

The SchoolPay system accepts payment via VISA, MasterCard, Discover, American Express, and electronic check.

How do you keep student and payment data secure and private?

The SchoolPay data and privacy policy dictates that data will be stored in a secure manner and will only be used to facilitate the service. There is no other permitted use of data. The data is stored encrypted behind multiple firewalls.

How much does your service cost? Describe your pricing. Please indicate whether you have any one-time setup fees, transaction fees, per student/per exam fees, etc.

For AP payments, the service has no fee other than transaction fees. The transaction fee for AP Exam payments is 3.99%. SchoolPay allows the school to determine if they will be passing the fee (in the form of a convenience fee) to the payer, paying the fee, or something in between.