K12 Payment Center

Review key facts and features and this provider’s answers to frequently asked questions below.

The following responses are provided for convenience and informational purposes only. Their appearance here does not constitute endorsement or approval by College Board of any of the products, services, or opinions of the Provider and College Board bears no responsibility for their accuracy. The answers have been taken directly from Provider responses and have been edited only for clarity and/or brevity.

K12 Payment Center is a Participating Provider. Visit the K12 Payment Center website for more information.

Facts and Features

  • Available On: Desktop and mobile devices with an internet connection; iOS and Android apps
  • Payment Types Accepted: Credit cards, e-checks via ACH payments
  • Import Capabilities: Able to import student information and school rosters; reports can be exported into CSV or PDF files
  • Account Requirements: Configurable; K12 Payment Center can support requiring an account or allow for guest accounts. Many districts choose to require an account and for students to be verified by their student ID number and last name. Student data is imported from the Student Information System (SIS) including school rosters.
  • Customer Service: In-house customer service can be reached via phone, email, and chat (available soon)

Frequently Asked Questions for AP Coordinators

How can student enrollments and payments be reconciled between your system and the AP Registration and Ordering system?

Schools have access to a reporting feature that allows them to pull easy-to-read reports on all payments made in our fee collection service K12 Payment Center. These reports can be pulled by district, school, date range, fee category, fee name, or student. Schools will be able to pull a report for just their AP fee collection very easily anytime they would like. Reports can be exported as a CSV file or PDF.

Do you integrate with my Student Information System (SIS)?

We do integrate with Student Information Systems (SIS). K12 Payment Center will import your students’ information and school rosters from the SIS.

What tools do you have to help manage communication and follow up with students and their families? How are students notified to make a payment?

K12 Payment Center has notification options that allow parents to be notified via email and/or text if a fee is applied to their student. Districts can apply a fee to a student or group of students in K12 Payment Center.

What customer support do you offer to students and families?

We have over 70 in-house employees on our customer support team. These include general support, escalated support, customer success, and implementation. They are available via phone, email, and chat (available soon).

What customer support and training do you offer to schools and AP coordinators?

When a school signs up for K12 Payment Center, we provide complementary training with one of our experienced implementation specialists. The specialist will walk the AP coordinator through how to use the system and get the reporting they need. After implementation our customer support team is available via phone or email from 7:30 a.m. to 8:00 p.m. ET.

How and when do schools receive collected exam fees?

Collected exam fees are deposited directly once a week (every Tuesday) into the bank account that the school provides us. The Friday before, they will receive a report letting them know what is going to be deposited on the following Tuesday. They can pull a report on activity at any time.

Do you support customized exam fees? Do you support payment/installment plans?

A school can set any fee at whatever amount they would like. There are many ways fees can be listed, and the district has the freedom to do what works best for them. If fees are applied to students, the school can allow for partial payments or installments.

How do you keep student and payment data secure and private?

Keeping user data secure is our top priority. We adhere to all PCI (Payment Card Industry) security guidelines and we are a PCI certified level 1 processor. We regularly review our data security and perform multiple audits throughout the year to ensure we are providing the best security possible.

How much does your service cost? Describe your pricing. Please indicate whether you have any one-time setup fees, transaction fees, per student/per exam fees, etc.

When K12 Payment Center is used independently there is a small setup and annual subscription cost. When bundled with our Nutrition software there is no annual cost for K12 Payment Center. There is a per transaction convenience fee. If paying via ACH or bank account, the fee is $0.95. If paying via credit card the fee is $1.95 for any fee up to $100. Beyond $100 the fee is 2.99% of the transaction cost.