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RYCOR

Review key facts and features and this provider’s answers to frequently asked questions below.

The following responses are provided for convenience and informational purposes only. Their appearance here does not constitute endorsement or approval by College Board of any of the products, services, or opinions of the Provider and College Board bears no responsibility for their accuracy. The answers have been taken directly from Provider responses and have been edited only for clarity and/or brevity.

RYCOR is a Participating Provider. Visit the RYCOR product website for more information.

Facts and Features

Available On: Desktop and mobile devices with an internet connection
Payment Types Accepted: Credit cards, debit cards, e-check, recording of in-person payments
Import Capabilities: Able to import/export using Excel, CSV, Rich Text Format, and Text files
Account Requirements: Students and parents can use SIS login or create a new account
Customer Service: Phone, email, support portal, remote desktop, training videos; customized training and support for new users

Frequently Asked Questions for AP Coordinators

How can student enrollments and payments be reconciled between your system and the AP Registration and Ordering system?

RYCOR contains over 30 reports to help AP coordinators gain a bird’s-eye view of their student collections. RYCOR’s student group report lists students enrolled in AP Exams and highlights which students have paid, making for quick reconciliations. AP administrators can know exactly the number of AP Exams to order and automatically notify families who have not paid.

Do you integrate with my Student Information System (SIS)?

Our system automates the entire fee management process by integrating with leading Student Information Systems such as PowerSchool, Infinite Campus, and Aspen. RYCOR automatically adds or adjusts fees by keeping up to date with all aspects of a student account—from AP class enrollment to free and reduced-price lunch status. By synchronizing with your district’s SIS, student billing becomes personalized and only those school fees specific to each student will be listed for online payment.

What tools do you have to help manage communication and follow up with students and their families? How are students notified to make a payment?

RYCOR has a built-in email campaign center that allows school administrators to send out targeted email notifications to groups of students and their families with an email message and the option to attach the student’s account statement.

RYCOR users can send out email blast campaigns to specific groups of students to notify families of new AP Exam fees or past due accounts. Sending personalized statements by email saves countless hours of administrative work and helps families adapt to the new AP Exam fall ordering schedule.

What customer support you offer to students and families?

RYCOR works with the school to resolve any payment issues. Though initial requests should be directed to the school’s AP coordinator, RYCOR will work with them if any issues need to be addressed.

What customer support and training do you offer to schools and AP coordinators?

School district-designated support contacts may contact RYCOR’s support desk for phone support and email support, and can access training videos. As a part of the implementation, customized training and support are provided to help users get started with RYCOR.

How and when do schools receive collected exam fees?

Payments made by parents are deposited into your school’s merchant account at the end of each business day. The merchant account processes credit transactions. Deposits usually take two business days to travel from the merchant account into the district’s bank account.

Do you support customized exam fees? Do you support payment/installment plans?

By synchronizing with your district’s Student Information System, exam fees are customized to each student’s status. RYCOR automatically adjusts amounts for free and reduced-price lunch students and the system is customizable to the unique AP Exam fee process of each school.

What methods of payment do you accept (e.g., credit card, bank account, etc.)? What types of mobile-friendly payment options do you offer?

RYCOR allows schools to accept online credit card, debit card, ACH and electronic check payments, as well as in-person cash, check, and credit card payments. RYCOR is optimized for the mobile payment experience. Parents, students, and guests can make online payments and complete online registration forms from any tablet, laptop, or phone that has access to the internet.

How do you keep student and payment data secure and private?

RYCOR is certified PCI compliant by Trustwave® to process credit card information and uses VeriSign SSL certificates to maintain secure transactions. All student and financial data are housed in state-of-the-art facilities at Cogeco Peer 1, an SSAE 16 Type II and CSAE 3416 certified off-site data center.

How much does your service cost? Describe your pricing. Please indicate whether you have any one-time setup fees, transaction fees, per student/per exam fees, etc.

There is a one-time implementation and training fee. The setup fee can be as little as $500 to $5000 depending on the complexity of the project and the number of training sessions requested. The annual software as a service cost can either be charged as a per-student flat fee or a flat percentage of total payments collected. The amount of the fee depends on the number of students using the system.