What should I do if I need technical support during setup or during the AP Chinese or AP Japanese Exams?

  • Technical support is available during the installation phase (March–April) at 609-406-5640 from 8 a.m. to 8 p.m. ET, Monday–Friday or via email at [email protected]. (Schools outside the U.S. can send an email to schedule phone support outside of these hours. Emails will receive a response within one business day.)
  • On exam day, technical support is available from 6 a.m. to 6 p.m. local time. If calling technical support during the exam, use the Administrator Override (CTRL+SHIFT+?) followed by the Administrator Override password and choose Stop the Current Testing Session. If you need to stop during the listening or speaking parts of the exam, power down the testing computer so that the timer stops and the student doesn’t miss a question. If you get an error message, write down the error message, then call technical support.