Schools Outside the U.S. and Puerto Rico Returning with DHL

Schools outside the U.S. and Puerto Rico that don't receive pre-printed labels with their AP Exam materials will use the ETS Returns via DHL portal to generate and print their DHL return labels and schedule the pickup of their AP Exam return shipment(s).  

The information on this page is for AP coordinators and additional authorized staff (if applicable) who are responsible for returning AP Exam materials via DHL to the AP Program. 

Make sure the correct contacts are designated as the AP coordinator and additional authorized staff person in AP Registration and Ordering. If you need to make changes, click the Settings tab in AP Registration and Ordering and then select School Information and Participation Contacts.   

Returning Users:  

  • If you used the DHL portal to return AP Exams last year and your email address hasn’t changed in AP Registration and Ordering, you’ll use the same DHL portal account this year.   

  • To log in, go to and enter your email and password.  

  • If you’ve forgotten your password, you can reset it from the login page. 

New Users: 

  • Important: Add to your safe sender list to ensure you receive all DHL emails.  

  • Beginning in mid-April, you’ll receive an email from DHL with the subject line ETS Returns via DHL User Confirmation Email.  

  • Follow instructions in the email to set up your password and access your new DHL portal account.  

Important Information about Generating Return Labels  

You’ll first need to create your packing list(s) in AP Registration and Ordering:  

Before you generate your labels in the DHL portal, you’ll first need to separately create your packing list(s) in AP Registration and Ordering and pack your return carton(s) following the packing sequence and instructions in the “Returning Exam Materials” section of the AP Coordinator’s Manual, Part 2. You should then refer to the Returning Your AP Exams Using DHL guide for details about how to use the packing list to help you generate DHL return labels correctly.   


If you need help, first review the Returning Your AP Exams Using DHL guide, which has detailed instructions and Frequently Asked Questions. If you still have questions, contact AP Services for Educators at 877-274-6474 (toll free in the United States and Canada) or +1 212-632-1781. 

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